62Q.72 RECORD KEEPING; REPORTING.
Subdivision 1.
Record keeping. Each health plan company shall maintain records of all enrollee complaints and their resolutions. These records shall be retained
for five years and shall be made available to the appropriate commissioner upon request. An insurance company licensed under
chapter 60A may instead comply with section
72A.20, subdivision 30.
Subd. 2.
Reporting. Each health plan company shall submit to the appropriate commissioner, as part of the company's annual filing, data on the
number and type of complaints that are not resolved within 30 days, or 30 business days as provided under section
72A.201, subdivision 4, clause (3), for insurance companies licensed under chapter 60A. The commissioner shall also make this information available
to the public upon request.
History: 1999 c 239 s 38