Minnesota Administrative Rules

4668.0040 COMPLAINT PROCEDURE.

Subpart 1.

Complaint procedure.

A licensee that has more than one direct care staff person must establish a system for receiving, investigating, and resolving complaints from its clients.

Subp. 2.

Informing clients.

The system required by subpart 1 must provide written notice to each client that includes:

A.

the client's right to complain to the licensee about the services received;

B.

the name or title of the person or persons to contact with complaints;

C.

the method of submitting a complaint to the licensee;

D.

the right to complain to the Minnesota Department of Health, Office of Health Facility Complaints; and

E.

a statement that the provider will in no way retaliate because of a complaint.

Subp. 3.

Prohibition against retaliation.

A licensee must not take any action that negatively affects a client in retaliation for a complaint made by the client.

Subp. 4.

Scope.

This part applies to all licensees except class C licensees.

Statutory Authority:

MS s 144A.45; 144A.46; 144A.47; 144A.48

History:

17 SR 2454; 24 SR 141

Published Electronically:

July 3, 2013