TELEPHONE COMPANIES

Access, communication-impaired persons, see TELECOMMUNICATIONS

Accidents, investigations, Minn. Rules 7810.6000

Accounts and accounting

Lobbying expenditures, Minn. Rules 7810.6700, 7810.6800

Uniform system of accounting, Minn. Rules 7810.6400

Accuracy, meters, Minn. Rules 7810.4300

Addresses, directories, Minn. Rules 7810.2900

Adequacy of service, Minn. Rules 7810.4900

Adjustments, bills, Minn. Rules 7810.1400

Affidavits, records, Minn. Rules 7810.2300

Alcoholic beverages, solicitation by retailers, Minn. Rules 7515.0600

Alternate services, availability, explanation, Minn. Rules 7810.1400

Annual reports, time, filing, Minn. Rules 7810.6400

Answering time, Minn. Rules 7810.5200

Applicants

Advising acts to alternate services, Minn. Rules 7810.1400

Deposits, Minn. Rules 7810.1500

Priority plan, Minn. Rules 7810.2800

Artificial respiration, safety program, Minn. Rules 7810.6100

Asphyxiation, safety program, Minn. Rules 7810.6100

Assistance plan, Minn. Rules 7817.0100 to 7817.1000

Auxiliary power, emergencies, Minn. Rules 7810.3900

Batteries, emergencies, Minn. Rules 7810.3900

Billing

Adjustments, Minn. Rules 7810.1400

Emergency 911 services, Minn. Rules 7580.0600

Boundaries, exchange area boundary maps, Minn. Rules 7810.0500

Breach of contract, disconnection of service, Minn. Rules 7810.1800

Budgets, emergency 911 telephone systems, estimates, Minn. Rules 7580.0900

Catastrophes, interruptions of service, Minn. Rules 7810.5800

Changing telephone number, intercepting calls, Minn. Rules 7810.3100

Charges and rates

Competitive services, see same under this topic

Customer billing, Minn. Rules 7810.1400

Disconnection of service, failure to pay, Minn. Rules 7810.1800

Disputes, Minn. Rules 7810.2400

Filing, Minn. Rules 7810.0500

General rate changes, see same under this topic

Interim rates, see same under this topic

Noncompetitive service, see same under this topic

Other rate changes, filing requirements, Minn. Rules 7810.8700, 7810.8705

Reconnection fees, Minn. Rules 7810.2200

Wrong numbers, direct-dialed calls, credit, Minn. Rules 7810.5100

Circuit equipment, test facilities, Minn. Rules 7810.4100

Competitive services

Effective competition

Defined, Minn. Rules 7810.8200

Petition to classify as, Minn. Rules 7810.8810

Reclassification as noncompetitive service, Minn. Rules 7810.8815

Emerging competition, reclassification as noncompetitive competition, Minn. Rules 7810.8815

Complaints

Procedure, Minn. Rules 7810.1100

Records, Minn. Rules 7810.1200

Construction, telephone plant, Minn. Rules 7810.3200

Contents, directories, Minn. Rules 7810.2900

Contracts

Breach of contract, disconnection of service, Minn. Rules 7810.1800

Emergency 911 telephone systems, Minn. Rules 7580.0900

Guarantors, payments, Minn. Rules 7810.1700

Copies

Directories, distribution, Minn. Rules 7810.2900

Escrow payments forms, bill disputes, Minn. Rules 7810.2500

Credit

Deposits and guarantee requirements, Minn. Rules 7810.1500

Disconnection of service, failure to meet credit requirements, Minn. Rules 7810.1800

Cross talk, transmission requirements, Minn. Rules 7810.5500

Customer relations

Access to information, Minn. Rules 7810.1000

Complaints, procedure, Minn. Rules 7810.1100

Records, complaints, Minn. Rules 7810.1200

Customer trouble reports, Minn. Rules 7810.5900

Dangerous conditions, disconnection of service, Minn. Rules 7810.1900

Definitions

Filing requirements, Minn. Rules 7810.8200

Generally, Minn. Rules 7810.0100

Lobbying expenditures, Minn. Rules 7810.6600

Deposits

Disconnection of service, failure to pay, Minn. Rules 7810.1800

Generally, Minn. Rules 7810.1600

Requirements, Minn. Rules 7810.1500

Dial service requirements, Minn. Rules 7810.5300

Directories

Content, Minn. Rules 7810.2900

Definitions, Minn. Rules 7810.0100

Error or omission in number or name, Minn. Rules 7810.3100

Large local service providers, Minn. Rules 7812.0600

Print or electronic, consumer option, Minn. Rules 7810.2950

Small local service providers, Minn. Rules 7811.0600

Directory assistance, Minn. Rules 7810.3000

Disasters, interruptions of service, Minn. Rules 7810.5800

Disconnection of service

Business hours, Minn. Rules 7810.2100

Delinquency in payment for services, Minn. Rules 7810.2000

Impermissible reasons, Minn. Rules 7810.2000

Notice, Minn. Rules 7810.1800, 7810.2300

Permissible time, Minn. Rules 7810.2100

Reconnection, fees, Minn. Rules 7810.2200

Termination of guarantee contract, Minn. Rules 7810.1700

Waiver of rights, application, Minn. Rules 7810.2600

Without notice, Minn. Rules 7810.1900

Disruption of service, reports, Minn. Rules 7810.0600

Distribution of directories, Minn. Rules 7810.2900

Drowning, safety program, Minn. Rules 7810.6100

Electrical faults, correction, maintenance of plant and equipment, Minn. Rules 7810.3300

Electrical shock, safety program, Minn. Rules 7810.6100

Emergencies

Auxiliary power, Minn. Rules 7810.3900

Disconnection of service, waiver of rights, application, Minn. Rules 7810.2600

Interruptions of service, Minn. Rules 7810.5800

Noncontinuous service, Minn. Rules 7810.4900

Emergency telecommunications systems, Minn. Rules 7580.0100 to 7580.1100

Employees, emergency 911 telephone system cost estimates, duties, Minn. Rules 7580.0400

Energy supply emergencies, priority uses, fuel oil and motor fuel, Minn. Rules 7620.0400, 7620.0410

Equipment

Dial service requirements, Minn. Rules 7810.5300

Dispatch of service, failure to allow reasonable access, Minn. Rules 7810.1800

Emergency 911 telephone systems, see Equipment and supplies under EMERGENCY TELECOMMUNICATIONS SYSTEMS

Maintenance, Minn. Rules 7810.3300

Safety program, Minn. Rules 7810.6100

Tampering, disconnection of service, Minn. Rules 7810.1900

Test facilities, Minn. Rules 7810.4100

Transmission requirements, Minn. Rules 7810.5500

Errors or omissions, customers number or name, Minn. Rules 7810.3100

Escrow payments, bill disputes, Minn. Rules 7810.2400, 7810.2500

Estimates, initial billing, Minn. Rules 7810.1400

Exchange area boundary maps, Minn. Rules 7810.0500

Facilities

Construction, Minn. Rules 7810.3200

Maintenance, Minn. Rules 7810.3300

Test facilities, access, Minn. Rules 7810.4100

Filing

Charges and rates, see same under this topic

Competitive services, see same under this topic

General rate changes, see same under this topic

Interim rates, see same under this topic

New service offerings, Minn. Rules 7810.8500

Noncompetitive service, see same under this topic

Price lists, Minn. Rules 7810.8200, 7810.8400

Tariffs, see same under this topic

Fire departments, numbers, directories, Minn. Rules 7810.2900

Forms, escrow payments, bill disputes, Minn. Rules 7810.2500

Freestanding outpatient surgical centers, public telephone, Minn. Rules 4675.0600

Fridays, disconnection of service, Minn. Rules 7810.2100

General rate changes

Additional information, Minn. Rules 7810.8650

Advertising, Minn. Rules 7810.8635

Cost of capital schedule, Minn. Rules 7810.8640

Defined, Minn. Rules 7810.8200

Dues recovery, Minn. Rules 7810.8635

Expert testimony, Minn. Rules 7810.8610

Financial summary for test year data, Minn. Rules 7810.8620

Jurisdictional information, Minn. Rules 7810.8635

Notice, Minn. Rules 7810.8600

Operating income schedules, Minn. Rules 7810.8630

Petition, Minn. Rules 7810.8605

Rate base schedules, Minn. Rules 7810.8625

Rate design information, Minn. Rules 7810.8645

Rate of return, schedule, Minn. Rules 7810.8640

Rate structure information, Minn. Rules 7810.8645

Supplemental financial information, Minn. Rules 7810.8635

Supporting exhibits, Minn. Rules 7810.8610

Test year data, Minn. Rules 7810.8615

Workpapers, Minn. Rules 7810.8635

Guarantees, customers, Minn. Rules 7810.1500

Hardships, disconnection of service, waiver of rights, application, Minn. Rules 7810.2600

Hazardous conditions

Disconnection of service, Minn. Rules 7810.1900

Protective measures, Minn. Rules 7810.6000

Safety program, Minn. Rules 7810.6100

Hospitals, plans and specifications, Minn. Rules 4645.5400

Information

Available to customer and public, Minn. Rules 7810.1000

Directories, Minn. Rules 7810.2900

Initial service, delays, Minn. Rules 7810.2800

Intercepting calls, error in listed number, Minn. Rules 7810.3100

Interest

Deposits, Minn. Rules 7810.1600

Escrow payments, bill disputes, Minn. Rules 7810.2500

Interim rates

Capital structure schedule, Minn. Rules 7810.8680

Defined, Minn. Rules 7810.8200

Expert testimony, Minn. Rules 7810.8665

Financial summary schedule, Minn. Rules 7810.8685

Notice, generally, Minn. Rules 7810.8655

Operating income schedule, Minn. Rules 7810.8675

Petition, Minn. Rules 7810.8660

Rate base schedules, Minn. Rules 7810.8670

Rate design, Minn. Rules 7810.8690

Rate of return schedule, Minn. Rules 7810.8680

Supporting exhibits, Minn. Rules 7810.8665

Interoffice trunks, Minn. Rules 7810.5400

Interruptions of service

Bills, adjustment, Minn. Rules 7810.1400

Generally, Minn. Rules 7810.5800

Investigations and investigators

Accidents, Minn. Rules 7810.6000

Bill disputes, Minn. Rules 7810.2400

Complaints, Minn. Rules 7810.1100

Legal holidays, disconnection of service, Minn. Rules 7810.2100

Lists, customers, directory assistance, Minn. Rules 7810.3000

Lobbying expenditures, Minn. Rules 7810.6600 to 7810.6800

Local interoffice trunks, Minn. Rules 7810.5400

Local telecommunications service providers

Large providers, Minn. Rules 7812.0050 to 7812.2300

Small providers, Minn. Rules 7811.0050 to 7811.2300

Location of records, Minn. Rules 7810.0900

Long distance calls, instructions, directories, Minn. Rules 7810.2900

Mail and mailing, notice, Minn. Rules 7810.2300

Maintenance

Plant and equipment, Minn. Rules 7810.3300

Test facilities, Minn. Rules 7810.4100

Maps, exchange area boundary maps, Minn. Rules 7810.0500

Mentally ill persons, residential facilities for adults, Minn. Rules 9520.0630

Meters, accuracy, Minn. Rules 7810.4300

Mobile power units, emergencies, Minn. Rules 7810.3900

Monitoring and measurement, emergency 911 telephone systems, services, Minn. Rules 7580.0600

Motor vehicle fuel emergencies, compressed work hours, exemption, Minn. Rules 7620.0610

Names

Customers, error or omission, Minn. Rules 7810.3100

Directories, Minn. Rules 7810.2900

Noise, transmission requirements, Minn. Rules 7810.5500

Noncompetitive service

Cost increases, notice, Minn. Rules 7810.8720

Defined, Minn. Rules 7810.8200

Individually priced noncompetitive service, notice, Minn. Rules 7810.8735

Language change, notice, Minn. Rules 7810.8715

Rate reductions, notice, Minn. Rules 7810.8725

Reclassification as emerging competition, petition, Minn. Rules 7810.8805

Significant change in condition of service, notice, Minn. Rules 7810.8730

Noncontinuous service, emergency service, Minn. Rules 7810.4900

Notice

Complaints, Minn. Rules 7810.1100

Deposits, applying to bill, Minn. Rules 7810.1600

Disconnection of service, Minn. Rules 7810.1800

Interruptions of service, Minn. Rules 7810.5800

Number changes, Minn. Rules 7810.3100

Proposed boundaries, Minn. Rules 7810.0500

Requirements, Minn. Rules 7810.2300

Wrong numbers, direct-dialed calls, credit, Minn. Rules 7810.5100

Notice given, emergency 911 telephone systems, maintenance work, Minn. Rules 7580.0600

Online directories, Minn. Rules 7810.2900, 7810.2950, 7812.0600

Operators, Minn. Rules 7810.5100

Other rate changes

Notice requirements, generally, Minn. Rules 7810.8700

Petition, Minn. Rules 7810.8705

Payments

Delinquencies, disconnection of service, Minn. Rules 7810.2000

Escrow payments, bill disputes, Minn. Rules 7810.2400, 7810.2500

Guarantees, Minn. Rules 7810.1500, 7810.1700

Plans and specifications, emergency 911 telephone systems, see Plans and specifications under EMERGENCY TELECOMMUNICATIONS SYSTEMS

Plant

Construction, Minn. Rules 7810.3200

Maintenance, Minn. Rules 7810.3300

Police numbers, directories, Minn. Rules 7810.2900

Preservation of records, Minn. Rules 7810.0400

Price lists

Defined, Minn. Rules 7810.8200

Filing requirements, generally, Minn. Rules 7810.8400

Print directories, Minn. Rules 7810.2900, 7810.2950, 7812.0600

Priority plan, orders, Minn. Rules 7810.2800

Protective measures, reduction of hazards, Minn. Rules 7810.6000

Public lands, utility crossings, Minn. Rules 6135.0100 to 6135.1800

Public relations, access to information, Minn. Rules 7810.1000

Publication, directories, Minn. Rules 7810.2900

Purpose of rules, filing, Minn. Rules 7810.8100

Reconnection fee, Minn. Rules 7810.2200

Records and record keeping

Complaints, Minn. Rules 7810.1200

Customer trouble reports, Minn. Rules 7810.5900

Inspection, Minn. Rules 7810.5000

Lobbying expenditures, Minn. Rules 7810.6700

Location, Minn. Rules 7810.0900

Notices, Minn. Rules 7810.2300

Retention, Minn. Rules 7810.0400

Telephone numbers, directory assistance, Minn. Rules 7810.3000

Uniform system of accounting, Minn. Rules 7810.6400

Refunds

Deposits, Minn. Rules 7810.1600

Escrow payments, bill disputes, Minn. Rules 7810.2500

Interruption of service, Minn. Rules 7810.1400

Repair services, directories, Minn. Rules 7810.2900

Repairs

Answering time, Minn. Rules 7810.5200

Facilities and equipment, Minn. Rules 7810.3300

Reports

Annual report, filing, time, Minn. Rules 7810.6400

Credit reports, Minn. Rules 7810.1500

Customer trouble reports, Minn. Rules 7810.5900

Disruption of service, Minn. Rules 7810.0600

Reports given, emergency 911 telephone systems, 911 service, Minn. Rules 7580.0600

Retention of records, Minn. Rules 7810.0400

Rural telephone companies, Minn. Rules 7811.2000

Safety program, Minn. Rules 7810.6100

Sales and use taxes

Florists and nurseries, Minn. Rules 8130.8900

Lodging facilities, Minn. Rules 8130.1000

Saturday, disconnection of service, Minn. Rules 7810.2100

Scope of rules

Filing requirements, Minn. Rules 7810.8300

Generally, Minn. Rules 7810.0200

Lobbying expenditures, Minn. Rules 7810.6700

Service subject to effective competition, petition to classify, Minn. Rules 7810.8810

Standards, obligations, Minn. Rules 7810.5000

Statements by

Customer billing, Minn. Rules 7810.1400

Emergency 911 telephone services, variances, Minn. Rules 7580.0700

Statutory authority, Minn. Rules 7810.0300

Sundays, disconnection of service, Minn. Rules 7810.2100

Supervised living facilities, Minn. Rules 4665.5000

Supervision, operator-handled calls, Minn. Rules 7810.5100

Switching equipment, test facilities, Minn. Rules 7810.4100

Tampering with equipment, disconnection of service, Minn. Rules 7810.1900

Tariffs

Defined, Minn. Rules 7810.8200

Explanation, Minn. Rules 7810.1400

Filing, Minn. Rules 7810.0500, 7810.8400

Miscellaneous tariff changes, notice, Minn. Rules 7810.8710

Reconnection fees, Minn. Rules 7810.2200

Telephone assistance plan, Minn. Rules 7817.0100 to 7817.1000

Telephone lines, location, preliminary dam reports, Minn. Rules 6115.0410

Telephone numbers, directories, Minn. Rules 7810.2900

Termination, guarantee contracts, new deposits for guarantees, Minn. Rules 7810.1700

Test facilities, access, Minn. Rules 7810.4100

Time

Annual report, filing, Minn. Rules 7810.6400

Answering time, Minn. Rules 7810.5200

Deposits, refunds, Minn. Rules 7810.1600

Dial tone, Minn. Rules 7810.5300

Disconnection of service, waiver of rights, emergencies, Minn. Rules 7810.2600

Investigations, complaints, Minn. Rules 7810.1100

Transmission requirements, Minn. Rules 7810.5500

Upgrading service, delays, Minn. Rules 7810.2800

Waiver, disconnection of service, application, Minn. Rules 7810.2600

Waters, utility crossings, Minn. Rules 6135.0100 to 6135.1800

Wrong number, direct-dialed calls, credit, Minn. Rules 7810.5100